Delivery Information

Processing Times
Orders are usually fulfilled within 5-7 working days (Monday to Friday) and shipped subject to your chosen delivery method.

Orders involving the commissioning of a bespoke portrait are normally processed within 2 to 6 weeks.

There may be extra processing time during busy periods.

UK Delivery
Within the UK, we provide a range of delivery methods using the Royal Mail postage service and DPD courier delivery (tracked next day delivery following order processing).

Deliveries usually take 1 to 4 days depending on your chosen method. Please note, sometimes there may be delays in the Royal Mail delivery system and this is beyond our control.

If your order hasn’t arrived within 2 weeks and wasn’t subject to additional processing time, please send us an email to info@artisanapparel.co and we will do our best to resolve the issue for you.

International Delivery
We use Royal Mail and DPD for deliveries within Europe and other countries, in addition to USPS in America.

Deliver dates are estimated as follows:

  • Delivery to Europe normally takes between 2 to 7 working days from date of dispatch.
  • Delivery to America normally takes between 3 to 7 working days from date of dispatch.
  • Delivery to the rest of the world normally takes 5 to 10 working days from date of dispatch.

Please note, sometimes there may be delays in your chosen provider’s delivery system and this is beyond our control.

If your order hasn’t arrived within 2 weeks, please send us an email to info@artisanapparel.co and we will do our best to resolve the issue for you.

Tracked Delivery Methods
Tracked delivery methods are available for all countries as follows:

  • Royal Mail – subject to the method you choose
  • DPD courier – includes tracking as standard
  • USPS – includes tracking as standard

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